Complaints

In the event that you need to make a complaint, please see details below:-

Web Address: www.financial-ombudsman.org.uk

Tel: 0800 023 4567

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Address:

The Financial Ombudsman
Exchange Tower
London
E14 9SR

Download Financial Ombudsman Complaints Brochure [PDF] - Click here

How to Complain

1. Talk to the business first:
   
   First, give the business you’re unhappy with a chance to put things right. They have up to eight weeks to give you an answer.
   
   
2. If you’d like us to contact them for you, just get in touch.
   
   Tell us if you're unhappy?
   
   If the business doesn't answer within eight weeks – or you’re unhappy with what they say – get in touch with us.
   
   
3. Give us more details you can do that online or by filling out our Word or PDF form
   
   We may need a few extra details if you're complaining about:
   PPI or packaged bank accounts